GoodOaks Homecare Boosts Recruitment Efficiency, Cuts Admin Time by 50%, and Achieves 100% Compliance with Borderless

The Challenge: Managing Sponsorship and Compliance at Scale

GoodOaks Homecare’s growing need for skilled care professionals led them to increase international recruitment. However, this presented several challenges:

Sponsorship Complexity:
With the need for the branch to grow rapidly following the Covid pandemic and a growing client base, GoodOaks Homecare faced the challenge of increasing their team size by at least a third. They needed a reliable process to manage Certificate of Sponsorship (CoS) requests, visa renewals, and compliance reporting.

Compliance Risks:
The manual tracking of critical data, such as BRP expirations and changes of circumstance, increased the risk of errors, which could jeopardise their sponsor licence.

Resource Constraints:
With only two people on the recruitment team, including Recruitment and Talent Acquisition Manager Cat Webber, managing compliance, sponsorship, and recruitment tasks became overly demanding. 

I wasn’t confident we could manage compliance on our own. The risks were too high, and I needed expert support to ensure everything was done correctly.— Catriona Webber, Recruitment and Talent Acquisition Manager, GoodOaks Homecare

The Solution: Borderless as a Strategic Partner

Borderless worked with GoodOaks to provide an integrated platform and expert support, enabling them to streamline compliance, improve efficiency, and scale their recruitment efforts.

Streamlined Sponsorship and Immigration Management

• End-to-End Support:
  Borderless automated critical sponsorship tasks, including CoS assignments, visa applications, and change of circumstance reporting. This gave GoodOaks full visibility into compliance while reducing manual workloads.
• Future-Ready Access Levels:
  With plans for future scalability, the platform is designed to give head office staff the ability to oversee and support multiple branches while granting individual franchise owners access to only the information relevant to their operations. This setup will allow franchise owners to manage their own sponsored employees independently, while head office maintains a centralised overview of compliance and recruitment across the entire network.

Expert Guidance

Borderless provided ongoing immigration advice, helping GoodOaks navigate complex scenarios, such as undefined CoS requests and compliance audits.

Having Borderless handle the compliance side gave us peace of mind. The transparency of the platform and expert advice from their team made a huge difference.— Catriona Webber, Recruitment and Talent Acquisition Manager, GoodOaks Homecare

The Impact: Simplified Compliance and Sustainable Growth

1. Improved Sponsorship Success Rates
   GoodOaks reduced errors and delays in the sponsorship process, ensuring smooth CoS applications with the support of Borderless’s automation and expertise.
2. 100% Compliance with Home Office Regulations
   Automated tracking, alerts, and audit-ready documentation enabled GoodOaks to maintain full compliance, safeguarding their sponsor licence and ability to recruit internationally.
3. Reduced Administrative Burden
   The Borderless platform saved the recruitment team significant time by automating manual tasks. This allowed Cat Webber and her team to focus on strategic priorities like talent acquisition and franchise support.
4. Supporting Growth and Future Expansion
   Borderless’s scalable platform aligned with Good Oaks' plan to grow from 20 to 50+ franchises over the next three years. The system is designed to provide flexible access for each franchise, empowering them to independently manage sponsorship and compliance in the future as the network expands.

We can now focus on strategic growth and supporting our franchisees, knowing that Borderless has compliance and sponsorship covered. — Catriona Webber, Recruitment and Talent Acquisition Manager, GoodOaks Homecare

Why GoodOaks Homecare Chooses Borderless

GoodOaks Homecare trusts Borderless to provide:

• Automation and Compliance: Real-time tracking, proactive alerts, and streamlined workflows that ensure full compliance with Home Office regulations.
• Expert Support: Immediate access to immigration advisers who offer practical, easy-to-understand advice on complex queries.
• Scalability: A platform designed to support GoodOaks’ rapid franchise expansion, offering tailored access and support for new locations.

Are you ready to simplify sponsorship and compliance like GoodOaks Homecare?

Contact Borderless today to learn how we can help your business grow while staying compliant.