How to Contact the UK Home Office

If you need assistance with your visa application, Biometric Residence Permit (BRP) status, or any other immigration queries, the UK Home Office offers various ways to get in touch. Whether you're inside or outside the UK, having the correct Home Office contact number and other communication options can save you time and frustration.

In this guide, we'll provide you with the essential contact details, including phone numbers, email addresses, and tips for efficiently contacting UK Visas and Immigration (UKVI).

UK Home Office Contact Details

Depending on your location and enquiry type, the UK Home Office offers different contact methods, including phone numbers, email addresses, and postal services.

General Enquiries (Inside the UK)

• Phone: +44 (0) 300 790 6268
• Alternate Phone: +44 (0) 203 875 4669 (for those who cannot dial 0300 numbers)
• Operating Hours:
  • Monday to Thursday: 09:00 – 16:45
  • Friday: 09:00 – 16:30

For general immigration or visa-related queries, you can also contact the Home Office via their email service.

Contacting UKVI from Outside the UK

If you’re outside the UK, you can reach UKVI by phone or email.

• Phone: +44 (0) 20 3080 0010
• Operating Hours:
  • Monday to Friday: 08:00 – 20:00
  • Saturday and Sunday: 09:30 – 16:30 (UK time)

If emailing, you may need to pay a fee of £2.74 per query. The fee covers your initial email and any follow-up responses related to the same query.

Specialised Contact Lines

The Home Office provides specific contact points for different types of queries:

EU Citizen/Settlement Applications

• Phone: +44 (0) 300 123 7379
• Hours: Monday to Friday, 08:00 – 20:00; Saturday and Sunday, 09:30 – 16:30

Asylum Applications

• Phone: +44 (0) 80 8801 0503
• Hours: Monday to Friday, 08:30 – 17:00
• Email: ASCorrespondence@migranthelpuk.org

Sponsor and Employer Queries

For sponsors and employers with questions about sponsorship compliance or duties, you can refer to the sponsor management system (SMS) page for further information. Alternatively, contact the business helpdesk:

• Phone: +44 (0) 300 123 4699 (Sponsor and Educator Queries)
• Email: businesshelpdesk@homeoffice.gov.uk

For more on managing your sponsorship duties, read our blog on sponsor licence compliance.

A New 24/7 Passenger Support Helpline

The Home Office has introduced a 24/7 helpline for international travellers who need support when entering the UK, particularly with the eVisa system.

• Phone: 0800 8766921 (free to call)
• Alternate Phone: +44 (0) 203 337 0927 (standard rates apply)

Costs of Contacting the Home Office

The cost of contacting the Home Office depends on your location and the method used.

Inside the UK:

• Calls to 0300 numbers: Up to £0.10 per minute from landlines; £0.30 to £0.40 per minute from mobiles.
• Calls to 020 numbers: £0.16 to £0.65 per minute depending on provider.
• Calls to 0800 numbers: Free of charge.

Outside the UK:

• Email Service Fee: £2.74 per query.
• Phone: £0.69 per minute.

Frequently Asked Questions

1. How can I contact the Home Office to complain?
You can file a complaint through the online complaints form on the Home Office website. Alternatively, you can write to the Home Office by post.

2. How do I contact the Home Office about my sponsor licence application?
For questions related to your licence application, you can explore our guide on sponsor licence application or Sponsor Licence Priority Service.

3. What is the UKVI email address for enquiries?
Here are some key email addresses:

• General Enquiries: enquiries@homeoffice.gov.uk
• Technical Support: ApplyOnlineE-Support@homeoffice.gov.uk
• Sponsor & Business Enquiries: businesshelpdesk@homeoffice.gov.uk

4. How do I contact the Liverpool Home Office?

• Address: The Capital Building, 6 Union Street, Liverpool, L3 9PP
• Phone: +44 (0) 333 3445 675
• Email: public.enquiries@homeoffice.gov.uk

5. What support does Borderless offer?
If you're managing a sponsor licence and looking for expert guidance on certificate of sponsorship (CoS), compliance, and automation, get in touch with Borderless today!

Stay informed and make the process of contacting the Home Office smoother with these essential details. For further advice on managing sponsorship and immigration compliance, explore our full range of resources.